Moving FAQ - Your Questions Answered
Find Answers to All Your Moving Questions
Get an Estimate
General
Q: How do I get an estimate for my move?
A: You can get a quote by filling out our online form on the “Get a Quote” page, calling us directly at 604-273-2921.
Q: What areas do you serve?
A: We serve communities across British Columbia and provide long-distance moving services across Canada.
Q: Are you licensed and insured?
A: Yes, Salmon’s Moving & Storage is fully licensed and insured to ensure the safety and security of your belongings.
Q: How far in advance should I schedule my move?
A: We recommend scheduling your move as soon as possible, preferably at least 4-6 weeks in advance, to ensure availability and adequate planning time.
Pricing
Q: How is the cost of my move determined?
A: The cost is based on the volume of items, distance, and any additional services such as packing or storage. Contact us for a detailed quote.
Q: Are there any additional charges I should be aware of?
A: Additional charges may apply for services such as packing, storage, or handling specialty items. We will discuss all potential charges during your quote.
Protection & Insurance
Q: What type of insurance coverage do you offer?
A: We offer basic liability coverage included in your move, and full replacement value coverage for added protection.
Q: How can I ensure my items are fully protected during the move?
A: Opt for our full replacement value coverage and ensure all items are packed properly. Our team can assist with professional packing services.
Q: What should I do if something gets damaged during the move?
A: Contact us immediately to file a claim. We will work with you to resolve the issue promptly.
During & After the Move
Q: Can I track my shipment during the move?
A: Yes, we offer tracking services for long-distance and international moves. You will be provided with tracking information.
Q: What should I do if my moving date changes?
A: Contact us as soon as possible to reschedule. We will do our best to accommodate your new moving date.
Q: How do I file a claim for lost or damaged items?
A: Contact our customer service team and they will guide you through the process of filing a claim.
Local Moves
Q: How do local moves differ from long-distance moves?
A: Local moves are typically shorter in distance and can often be completed in one day. They involve less planning and are generally more cost-effective.
Q: What should I do if my moving date changes?
Q: What is the best way to prepare for a local move?
Q: Do you offer same-day moving services?
A: Yes, we offer same-day moving services for local moves, subject to availability.
Long Distance Moves
Q: How do you handle long-distance moves?
A: We provide detailed planning, secure packing, and safe transportation for long-distance moves. Our team ensures your belongings arrive on time and in good condition.
Q: What should I expect during a long-distance move?
A: Expect thorough planning and coordination. We will keep you updated throughout the process and provide an estimated delivery date.
Q: How are delivery dates determined for long-distance moves?
A: Delivery dates are based on the distance and the amount of items being moved. We provide an estimated delivery window during the planning phase.
International Moves
Q: What services do you offer for international moves?
A: We offer comprehensive international moving services including packing, customs documentation, shipping, and delivery.
Q: How do you handle customs and import regulations?
A: Our team is experienced in international shipping and will handle all customs and import regulations to ensure a smooth transition.
Q: What should I do to prepare for an international move?
A: Ensure all necessary documentation is in order and work with our team to plan the logistics. We will guide you through every step.
Residential Move
Q: Do you provide packing services for residential moves?
A: Yes, we offer comprehensive packing services, including packing supplies and professional packing to ensure your belongings are safely prepared for the move.
Q: Can you move my piano or other large items?
A: Absolutely. We have specialized equipment and trained professionals to safely move pianos and other heavy or delicate items.
Q: Do you offer long-distance residential moving services?
A: Yes, we provide long-distance moving services within British Columbia and across Canada, ensuring a smooth and seamless relocation experience.
Commercial Move
Q: How do you minimize downtime for commercial moves?
A: We develop a detailed moving plan tailored to your business’s needs, ensuring efficient packing, transport, and setup to minimize disruption and downtime.
Q: Can you handle office relocations?
A: Yes, we specialize in office relocations, handling everything from furniture and equipment to IT infrastructure and sensitive documents.
Q: Do you provide after-hours or weekend moving services for businesses?
A: Yes, we offer flexible scheduling, including after-hours and weekend services, to accommodate your business’s operational needs.
Specialty Move
Q: What types of specialty items can you move?
A: We can move a variety of specialty items, including pianos, fine art, antiques, wine collections, and other valuable or delicate items.
Q: Do you provide custom crating for valuable items?
A: Yes, we offer custom crating services to provide extra protection for high-value or fragile items during transport.
Q: How do you handle the transportation of laboratory equipment?
A: We use specialized packing materials, climate-controlled vehicles, and trained professionals to safely transport laboratory equipment and specimens, adhering to all safety and regulatory standards.
Storage
Q: What types of storage solutions do you offer?
A: We offer a range of storage solutions, including short-term and long-term storage, climate-controlled units, and secure facilities for residential and commercial needs.
Q: How secure are your storage facilities?
A: Our storage facilities are equipped with 24/7 surveillance, secure access, and robust security measures to ensure the safety of your belongings.
Q: Can I access my items while they are in storage?
A: Yes, you can access your items during our business hours. Please contact us in advance to arrange access to your storage unit.